I. About Us

1. We are the company Cannapurna, s.r.o., located at Zbraslavská 12/11, Malá Chuchle, 159 00, Prague 5, with the identification number: 087 41 468, registered in the commercial register maintained by the Municipal Court in Prague under ref. no. C 324367 (“Seller”).
2. These terms and conditions govern the mutual rights and obligations of the contracting parties arising in connection with or based on a purchase agreement concluded between the seller and another individual over the age of 18 (“Buyer”) through the seller's online store (“e-shop”) at the website address https://www.cannapurna.cz/ (“Website”).

• The provisions of the terms and conditions are an integral part of the purchase agreement. Any divergent arrangements in the purchase agreement take precedence over the provisions of these terms and conditions.

 

II. User Account

1. From your user account, you can place an order. However, a user account is not essential for placing an order – you can also order without registering.
2. When registering, as well as when ordering goods, please remember that you are obliged to provide all data correctly and truthfully, and in case of any changes, you must update them. The data provided during the order or in the user account is considered correct.
3. Access to the user account is secured with a username and password.
4. The user account may not be continuously available, especially in consideration of necessary maintenance of our hardware and software or third parties.
5. By registering, you also grant us consent to process personal data for sending newsletters. You can revoke this consent at any time in the user account settings. Please also familiarize yourself with the principles of personal data processing available under the tab Conditions of personal data protection.

 

III. Nature and Purchase of Goods

Information about the goods

1. Our online shop contains all the necessary information about the goods. Nevertheless, we can conclude a purchase agreement with you under individually agreed conditions.
2. In the event of a price being stated at which it is obvious that it is a typographical or numerical error, this price is not binding, and the contract is not concluded.
3. All product presentations on the online shop are for informational purposes, and the seller is not obligated to enter into an agreement regarding these products. Section 1732(2) of the Civil Code shall not apply. Considering the nature of the goods, we would like to point out that:

• purchase of goods on the online shop can only be made by individuals over 18 years of age, and therefore, we reserve the right to verify your age,
• Please note that goods containing substances such as CBD, CBDV, CBG, CBN, HHC, HHCP, THCP, THCV, H4CBD, HHC-O and their
  combinations are raw materials intended for further processing or forcollectible purposes (unless expressly stated otherwise) and are not intendedfor internal use. If you use these products in any other way or for purposesother than their intended use, we do not assume any responsibility for suchuse.
• No information on this website in any way encourages the production of intoxicating substances. Information you find on this website about the medicinal and supportive properties of products, as well as of CBD, CBDV, CBG, CBN, THC, HHC, HHCP, THCP, H4CBD, HHC-O, THCV, and their combinations, is for informational purposes only. It should not be considered as usage instructions. We do not assume responsibility for the consequences of handling the products, their further processing, or other uses.

 

How does the ordering process work?

1. You can purchase our products in the online shop using a form, which primarily provides information about the product, its price, the method of payment, details of the desired delivery method, and associated costs. Based on this information, you place an order ("Order").
2. Before sending the Order, we allow you to check and modify the details on the website. We consider the information you provide during the ordering process as current and truthful. We reserve the right to verify the details provided in the Order by phone.
3. By creating an Order and thus agreeing to these terms and conditions, you confirm that you have familiarized yourself with them and will use the ordered goods only in accordance with the above-stated conditions.
4. Upon receiving the Order, we will confirm its acceptance through an email message sent to the address provided in the Order.
5. The purchase contract is concluded at the moment of delivering our email message confirming the acceptance of the Order. If the nature of the order is unusual (e.g., a high price or a large quantity), we reserve the right to contact you for additional confirmation of the Order. In such a case, the purchase contract will be concluded only after we receive your confirmation of this Order.
6. You are responsible for the costs of using communication means related to the negotiations for the conclusion of a purchase contract, and these costs do not differ from the standard rate.

 IV. Delivery of Goods

• We deliver the goods through the shipping method you have chosen (Czech Post - parcel by hand, to the post office or parcel locker, PPL, or Zásilkovna) to the address provided in the Order. Personal pickup is only possible by prior arrangement at the following address: Potoky 552, 760 01 Zlín. The current shipping and handling fees can always be found with the respective product when creating the Order.
• The goods will be delivered to you no later than 7 days from the conclusion of the purchase agreement. We reserve the right to withdraw from the purchase agreement if the ordered goods are not in stock and are not stocked within 30 days from the conclusion of the purchase agreement. This delivery period does not apply to goods for which a longer delivery time is expressly stated on this website.
• Upon delivery, you are obliged to accept the goods. In case it is necessary to deliver the goods repeatedly or in a different manner than stated in the Order due to reasons on your side, you are obliged to cover the costs associated with the repeated delivery of the goods or the costs associated with a different delivery method. When receiving the goods from the carrier, you are obliged to check the integrity of the goods' packaging, and in case of any defects, immediately notify the carrier. In the event of finding damage to the packaging indicating unauthorized access to the shipment, you are not obligated to accept the shipment from the carrier. Please inform us promptly of any detected damage and kindly document it.

V. Payment Terms

1.   The price of the goods and any costs associated with the delivery of the goods (shipping and packaging) can be paid in the following ways:

• Cashless transfer to the seller's account No. 2501732356/2010, held at Fio banka, a.s.,
• Cashless payment through the Pays payment gateway,
• Cash on delivery upon receipt of goods.

2. If you are paying by transfer, we kindly ask you to pay the purchase price along with indicating the variable payment symbol provided in the confirmation email, which we will send you upon confirmation of the offer. In the case of a cashless payment, the buyer's obligation to pay the price is considered fulfilled at the moment the respective amount is credited to the seller's account. Goods will be dispatched after the respective amount is credited to the seller's account held with the payment gateway provider.
1. According to the Revenue Registration Act, the seller is obligated to issue a receipt to the buyer. At the same time, they are required to record the received revenue with the tax administrator online; in the event of a technical failure, this should be done within 48 hours at the latest.
2. For every payment, we will issue a tax document – an invoice, after the price has been paid. This document will comply with tax and accounting regulations.
3. The seller is a VAT payer. Information about the total price of the goods, including VAT, will be provided in the product offer.

VI. Withdrawal from the Contract

1. If you enter into a contract with us as a consumer, i.e., an individual acting outside of their business activities, you have the right to withdraw from the purchase contract concluded online within 14 days of receiving the goods.
2. Important notice: Please be aware that according to the Civil Code, one cannot withdraw from the contract as per the previous clause if:
• The product was modified according to your wishes or for another person,
• it is a product that is subject to rapid decay, as well as a product that was irreversibly mixed with another product after delivery;
• it's a product in sealed packaging, which you have taken out of the packaging and for hygienic reasons it cannot be returned.
3. If you decide to withdraw from the contract and it's not one of the cases mentioned above, please use this form.
4. Within 14 days of your valid withdrawal from the contract, we will refund you the amount fully corresponding to the price of the goods and the paid delivery costs, to the account number you provide us. No later than the same period, you are obliged to send us the purchased goods to the address Březůvky 138, 763 45 Březůvky. The goods should be returned complete, in the original packaging, and should not show signs of wear or damage. We have the right, within the aforementioned period, to assess whether the returned goods are undamaged, intact, and unused and whether you have caused a decrease in the value of the goods by handling them in a manner other than what is necessary considering their nature and characteristics. You bear the costs of returning the goods. If the goods cannot be returned by regular mail due to their nature, you bear such costs as well.
5. If the returned goods are damaged due to your improper handling, we are entitled to claim compensation for the reduction in the value of the goods and deduct it from the refunded amount.

VII. Out-of-court Dispute Resolution

• According to Law No. 634/1992 Coll., on Consumer Protection, you have the right to an out-of-court resolution of consumer disputes arising from the contract. In such a case, you have the right to contact the Czech Trade Inspection (Central Inspectorate - ADR Department, Štěpánská 15, 120 00 Prague 2, email: adr@coi.cz, website: adr.coi.cz). Out-of-court resolution of consumer disputes is initiated exclusively at the consumer's request, and only if the dispute could not be resolved directly with the seller. The request can be submitted no later than 1 year from the date when the consumer first asserted their right, which is the subject of the dispute, with the seller. You have the right to initiate out-of-court dispute resolution online through the ODR platform available at the website ec.europa.eu/consumers/odr/.

VIII. Defects of Goods

1.  We are responsible for ensuring that the goods are free from defects at the time of acceptance. This means, in particular, that:

• The product has the characteristics that we agreed upon, and if no agreement was made, such characteristics that we or the manufacturer described or which you could expect based on the nature of the goods and the advertisement provided by us,
• the product is suitable for the purpose we stated for its use,
• the product matches in quality or design to the agreed sample or model, if quality or design was determined according to the agreed sample or model,
• the product is in the appropriate quantity, measure, or weight,
• the product complies with the requirements of legal regulations.
2.   We ensure that a tax receipt is included with the ordered product.
3.   We are responsible for defects that arise within a 24-month warranty period after receipt of the product, unless another period is indicated on the packaging.

Claim for Defective Performance

4.   Please submit your complaint via email to: info@cannapurna.cz or by mail to the address Potoky 552, 760 01 Zlín.
5.   Your complaint letter should include the following details:
• Your contact information, a description of the defect, and your request for how the complaint should be handled,
• proof of purchase of the product (preferably by attaching a purchase receipt).
6.   If you believe the goods have a defect, please send them along with the complaint form to the address mentioned above. The goods should be adequately packaged for transportation to avoid any damage; they should be clean and complete.
7.   Upon submitting a complaint, you will receive a written confirmation via email – a complaint protocol, serving as proof for handling the complaint. The complaint protocol specifies the following information: when the complaint was filed, its content, and the type of resolution you request.

Goods defects

8. If a defect appears within six months of receipt, it is assumed that the goods were already defective at the time of acceptance.
9. Our obligations from defective performance are at least as extensive as the manufacturer's obligations from defective performance. Otherwise, you are entitled to claim a defect that occurs in consumer goods within 24 months of receipt.
1. If on the goods sold, its packaging, in the instructions attached to the goods, or in the advertisement in accordance with other legal regulations, a period during which the goods can be used is specified, the provisions on the quality warranty shall apply. We guarantee quality by promising that the goods will be suitable for use for a certain period for their usual purpose or will retain their usual properties. If you have rightfully pointed out a defect in the goods, the period for asserting rights from defective performance and the warranty period do not run during the time when you cannot use the defective goods.
2. The provisions stated in this article of the terms and conditions shall not apply to goods sold at a lower price due to a defect for which the lower price was agreed, to wear and tear of the goods caused by their normal use, to used goods with a defect corresponding to the degree of use or wear and tear that the goods had at the time of your acceptance, or if this arises from the nature of the goods. You do not have the right to claim for defective performance if you knew before taking over the goods that they had a defect or if you caused the defect yourself.
3. During the warranty period or the period of usability, you can file a complaint and, at your choice, request the remedy of a defect that constitutes a substantial breach of the contract (regardless of whether the defect is removable or irremovable):
• Removal of defects by delivering a new item without defects or by supplying the missing item,
• free removal of defects by repair,
• a reasonable discount on the purchase price,
• or refund of the purchase price based on withdrawal from the contract.
13. Significant is such a breach of contract that the party violating the contract already knew or ought to have known at the time of the conclusion of the contract that the other party would not have entered into the contract if it had foreseen this breach.
14. For a defect that constitutes a minor breach of contract (regardless of whether it is removable or irremovable), you are entitled to removal of the defect or a reasonable discount on the purchase price.
15. If a removable defect reoccurs after repair (usually the third complaint for the same defect or the fourth for different defects), or if the product has multiple defects (typically at least three defects simultaneously), you have the right to request a price reduction, exchange of the goods, or withdrawal from the contract.
16. Rights related to liability for defects in goods are asserted with us as the seller. We are obligated to provide you with written confirmation of when you asserted your right, the content of the complaint, and the type of complaint resolution you request; and furthermore, confirmation of the date and method of handling the complaint, including confirmation of the repair's execution and its duration, or, if applicable, a written explanation for rejecting the complaint. This obligation also applies to other individuals designated by us to perform the repair. 
17. When asserting a complaint, you are obligated to inform us of the right you have chosen. A change of choice without our consent is only possible if you requested the repair of a defect that proves to be unremovable. If you do not choose your right for a substantial breach of the contract in a timely manner, you have the same rights as in the case of a minor breach of the contract.
Please note that translations, especially in legal contexts, should be reviewed by a professional translator or legal expert to ensure accuracy and compliance with the relevant legal standards. User hungarian ChatGPT Certainly! Here's the translation of the provided text from Czech to Hungarian:
18. Ha a javítás után újból előfordul egy eltávolítható hiba (általában ugyanarra a hibára a harmadik reklamáció, vagy más hibákra a negyedik esetén), vagy ha a termék több hibát mutat (általában legalább három hiba egyszerre), jogában áll árkedvezményt, termékcsere vagy szerződéstől való elállást kérni.
19. A termékek hibájáért vállalt felelősségre vonatkozó jogokat velünk, mint eladóval szemben érvényesítheti. Kötelességünk írásban megerősíteni Önnek, hogy mikor érvényesítette a jogait, mi a panasz tartalma, és milyen típusú panaszkezelést kér; továbbá megerősítést adni a panasz kezelésének dátumáról és módjáról, beleértve a javítás végrehajtását és annak időtartamát, vagy ha alkalmazható, az elutasítás okairól írott magyarázatot adni. Ez a kötelezettség más általunk kijelölt személyekre is vonatkozik a javítás elvégzéséhez. 
20. A panasz érvényesítésekor köteles nekünk közölni, milyen jogot választott. A választás megváltoztatása a mi hozzájárulásunk nélkül csak akkor lehetséges, ha olyan hibajavítást kért, amely nem távolítható el. Ha időben nem választja meg a jogát a szerződés súlyos megszegésére vonatkozóan, ugyanazokkal a jogokkal rendelkezik, mint a szerződés enyhe megszegése esetén.
As with any legal text, it's important to have translations reviewed by a professional translator or legal expert to ensure accuracy and compliance with the relevant legal standards in Hungary. User romanian ChatGPT Certainly! Here's the translation of the provided text from Czech to Romanian:
21. Dacă o defecțiune care poate fi înlăturată reapare după o reparație (în mod obișnuit, a treia reclamație pentru aceeași defecțiune sau a patra pentru defecțiuni diferite) sau dacă produsul are mai multe defecțiuni (de obicei cel puțin trei defecțiuni simultan), aveți dreptul de a solicita o reducere de preț, înlocuirea produsului sau rezilierea contractului.
22. Drepturile legate de responsabilitatea pentru defecțiuni ale produselor se aplică la noi ca vânzător. Suntem obligați să vă furnizăm o confirmare în scris cu privire la momentul în care ați solicitat drepturile dvs., conținutul reclamației și tipul rezolvării reclamației pe care o solicitați; și, în plus, o confirmare a datei și modului de gestionare a reclamației, inclusiv o confirmare a efectuării reparației și a duratei acesteia, sau, în cazul în care este aplicabil, o explicație scrisă pentru respingerea reclamației. Această obligație se aplică și altor persoane desemnate de noi pentru efectuarea reparației. 
23. La depunerea unei reclamații, sunteți obligați să ne informați cu privire la dreptul pe care l-ați ales. Schimbarea alegerii fără consimțământul nostru este posibilă doar dacă ați solicitat repararea unei defecțiuni care se dovedește a fi ineliminabilă. Dacă nu vă alegeți dreptul pentru o încălcare semnificativă a contractului în timp util, aveți aceleași drepturi ca în cazul unei încălcări minore a contractului.
24. Ak sa po oprave opakovane objaví odstrániteľná vada (zvyčajne tretia reklamácia pre tú istú vadu alebo štvrtá pre odlišné vady) alebo má tovar viacero vad (zvyčajne aspoň tri vady súčasne), máte právo požadovať zľavu z kúpnej ceny, výmenu tovaru alebo odstúpenie od zmluvy.
25. Práva vyplývajúce zo zodpovednosti za vady tovaru uplatňujeme ako predajca. Sme povinní vám poskytnúť písomné potvrdenie o tom, kedy ste uplatnili svoje právo, aký je obsah reklamácie a aký typ riešenia reklamácie požadujete; a ďalej potvrdenie o dátume a spôsobe riešenia reklamácie, vrátane potvrdenia o vykonaní opravy a jej trvaniu, prípadne písomné vysvetlenie odmietnutia reklamácie. Táto povinnosť sa vzťahuje aj na iné osoby, ktoré sme poverili vykonaním opravy. 
26. Pri uplatnení reklamácie ste povinní nám oznámiť, aké právo ste si zvolili. Zmena voľby bez našej súhlasu je možná iba v prípade, že ste žiadali o opravu vady, ktorá sa ukáže ako neodstrániteľná. Ak nezvoľte svoje právo pri podstatnom porušení zmluvy včas, máte práva rovnaké ako pri nepodstatnom porušení zmluvy.
27. If a repair or replacement of the goods is not possible, based on the withdrawal from the contract, you can request a full refund of the purchase price.
28. If we prove that you were aware of the defect before receipt or caused it yourself, we are not obligated to accommodate your claim.
29. A hindrance caused by force majeure is not considered a performance defect.
30. Please also note that you cannot claim discounted goods for the reason the goods were discounted.

Processing the complaint

22. Within three working days at the latest, we will decide on your complaint, or whether an expert assessment is needed. We will inform you of the need for an expert assessment within this period.
23. We will handle the complaint, including the removal of the defect, without unnecessary delay, no later than 30 days from its application, unless we agree in writing to a longer period with you. After the expiration of this period, you have the same rights as if it were a substantial breach of contract.
24. The warranty period is extended by the time from the application of the complaint to its resolution or until the time when you were obliged to pick up the goods. If there is an exchange of goods or part of them, our responsibility applies as if it were the purchase of new goods or part of it.
25. If you approach us as a consumer, you have the right to a refund of purposefully incurred costs for making the complaint. These costs are understood as the lowest possible. You must request a refund of these costs without unnecessary delay, but no later than one month after the end of the period for claiming rights from defective performance, otherwise the court may not grant it to you.
26. We will send you a written confirmation of the date and method of handling the complaint, confirmation of the repair carried out, and the duration of the complaint, or justification for the rejection of the complaint.

IX. Final Provisions

1. The terms and conditions are in the Czech language. All agreements between the seller and the buyer are governed by the law of the Czech Republic. If the relationship based on the purchase agreement includes an international element, the parties agree that the relationship shall be governed by Czech law, and any disputes arising from it shall be decided by the competent court of the seller both in terms of subject matter and location. This does not affect the rights of the consumer arising from generally binding legal regulations.
2. As a seller, we are not bound to you by any codes of conduct within the meaning of § 1826 paragraph 1 letter e) of the Civil Code.
3. All rights to our websites, especially copyright to content, including the layout of the page, photos, films, graphics, trademarks, logos, and other content and elements, belong to us as the seller. Copying, modifying, or otherwise using websites or their parts without our consent is prohibited.
8. We are not responsible for errors resulting from third-party interventions into the online store or its use contrary to its intended purpose.
9. We can change or supplement the terms and conditions. This provision does not affect the rights and obligations arising during the validity of the previous version of the terms and conditions.
10. You can contact us with questions regarding these terms and conditions at any time at +420 704 320 286.

 

In Prague, dated 15th March 2023.